In order to build a good relationship with our customers, we do just that little extra. That's simply how we do business.
Doing business with a partner who has had 25 years of experience, has its benefits. Enjoy excellent customer service, in addition to many other advantages. That is why doing business with Lumidee is a success every time. That is our personal guarantee.
Excellent service levels
In addition to our basic Service Levels, agreements can be made about higher levels of service in order to adapt our service provision to the demands of your organisation as best we can. For instance extra requirements in terms of warranty, swap opportunities, leasing or renting certain items and extra service in connection with repairs.
Pro-active account managers
Our pro-active and flexible account managers can quickly connect with you, even during wee hours, as we understand like no one else that problems do sometimes occur outside office hours.
Quick delivery time
We closely cooperate with the largest A-brands in the sector. As we are the preferred supplier for all of these manufacturers, we can make quick delivery and offer great warranties and unique technical service.
Supply from our own stock
If a customer requires an item immediately, then, thanks to our extensive range of products, it is directly available, with a delivery time others cannot match. This makes us a reliable and stable partner that customers can rely on time after time.