Business case


The ABN AMRO service centre is continuously in contact with its customers. It obvious that employees can be heard though speaking quietly. Until recently that wasn't always the case. Owing to Sennheiser and Lumidee now this has changed for the better.

The new headsets must be seamlessly integrated within the current system, featuring excellent noise cancelling. Together with ABN AMRO, Lumidee made a selection of suitable headsets, which were tested for performance in the ABN AMRO call centre. After extensive testing the Sennheiser products were selected, which had been rigorously tested by an allocated team of employees. The focus was mainly on performance, durability, comfort and quality.

It was decide that all call centres and advice centres in Nijmegen, Zwolle, Breda, Amsterdam and Rotterdam would be provided with Sennheiser headsets. The background noises are eliminated, enabling the employees to better focus on the conversations with their clients, without loss of reachability or changing the telecom system.

 

References

  • Lumidee has been the official GN Netcom / Jabra headsets reseller for many years. Over the years, GN Netcom has found that Lumidee is a professional partner, specialised in the sales of GN Netcom / Jabra headset portfolio for the office and call centre community. We highly appreciate the inventivity and efforts shown by Lumidee to make the Jabra brand grow in the market.
    Michiel Struycken
    GN Netcom
  • For more than fifteen years Lumidee has been a supplier of Plantronics products in the BeNeLux. Plantronics highly appreciates the high level of knowledge of the Lumidee employees, as well as the good service and customer approach. Partly for that reason, Lumidee was chosen as Plantronics Premium partner and participant in the Plantronics Connect Partner Program.
    Kristie van den Broek
    Plantronics
  • Lumidee and Sennheiser have successfully been strategic partners for years. Short communication lines, quick and crystal clear communication, personal contact are among many benefits that apply to all of Lumidee’s employees.
    Vincent Ostendorf
    Sennheiser Communications
  • During our IP telephony implementation we were looking for a flexible, customer-friendly headset supplier applying competitive prices. Due to the flexible and customer-friendly spirit, quick delivery times and professionalism, Lumidee has met all of our wishes and is, as such, a fine partner to work with.
    Pascal Vogelaar
    Rabobank
  • Lumidee has found the proper way to support me in finding the best products for every issue, by personal approach. Lumidee has its own style while doing business with the Ziggo company. They work hard to retain the relation with our company.
    Joost van Oord
    Ziggo
  • Imtradex made the choice for Lumidee because of their professional and honest way of doing business and their knowledge of the market. Due to the high technical level of these custom-made products Imtradex only wants to be represented by high service and knowledge companies. Lumidee has proven over the years that they are such a company.
    Ralf Kudernak
    Imtradex
  • Typical for Lumidee are the competitive rates, quick delivery times and, above all the pleasant contact. Meanwhile Lumidee has proven itself to be a very flexible partner. Support, warranty cases and availing samples is dealt with in a neat and professional manner. It is a pleasure doing business with Lumidee.
    Dick Pieneman
    Belastingdienst
  • As Canonline was looking for a headset, they came to Lumidee after a tip. Lumidee thinks in solutions and can give advice even about the smallest details. Thus we are thrilled about the Sennheiser DW Office. The quick and personal contact and an eye for the customer ensure that we are happy to do business with Lumidee
    Theo Hek
    Canonline